Purpose: during the process, the coach helps to develop specific activities and conclude agreements to improve cooperation between two managers or specialists. The process first focuses on what interferes with the cooperation (without discussing the background and causes) and moves to the development of activities and the conclusion of an agreement, considering the specific time frame, which is documented. To make progress, follow-up meetings (30 minutes) with an interval of 2 weeks are required, which can be carried out by a coach or manager.
Format: a prerequisite for achieving results and starting work is the willingness of the parties to act to improve cooperation. The process consists of the following steps:
- The coach meets with the client to clarify the objective and parties involved. Once the objective is clear, the details of the process – time and place – will also be agreed upon. The coach advises the manager on how to introduce the next steps to the parties.
- The coach meets with the parties individually to assess the readiness to resolve the conflict.
- The process of resolving the conflict (4 hours, in person), where 3 aspects are covered:
- what burdens us,
- our field of activity,
- action plan
- The implementation and progress of the action plan is monitored during the agreed period (for example, 1 month) through weekly 30-minute meetings. Meetings are conducted by the manager, if possible.
- Evaluation of success. Occurs after 2–3 months, with a duration of 1 hour. Together with the parties, it will be reviewed which activities have been carried out and progress will be noted. Any remaining obstacles are noted and the necessary actions to move forward identified.
Outcome: Improved collaboration.